In the unlikely event you need to make a complaint please write to:

Compliance Manager
Consumer Credit Services Ltd
15-16 Cowell Street
Llanelli
SA15 1UU

We will send an acknowledgement to you within 5 working days from receipt of your complaint.

Your complaint will then be investigated thoroughly. We aim to resolve your complaint promptly and provide you with a final response and reasons for our decision within 4 weeks.

If we are unable to provide a final response within 4 weeks we will write to you and explain why. We will then endeavour to provide our final response within the next four weeks.

If you are not satisfied with our final response or if your complaint has not been resolved within 8 weeks you may refer the complaint to our regulator.

The Regulator will only intervene once all steps of the company's in house complaints procedure have been followed. The Regulator can review the handling of the complaint and give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.